If a Bike is stolen, the Renter should ALWAYS start by calling the police and obtaining a report. Once this is acquired, the Renter or Bike Shop should contact Velolet support right away. We will work with the Bike Shops to assess the replacement costs. In many cases, the Bike Shop will have a replacement cost ready for the renter to pay.
If a Renter is found to be responsible for replacing the Ride, they can choose to pay the Bike Shop directly (via Bike Shop's payment options) OR Velolet can charge the credit card on file for the replacement amount and pass onto the Bike Shop.
Any damage occurring during a rental window is the sole responsibility of the Renter. Renter is responsible for paying the damage. If a Bike is damaged during a rental, the Renter should immediately contact Velolet or the Bike Shop to coordinate repairs. The Bike Shop will work with the Renter to determine the amount of damage to the Bike.
The Renter can choose to pay the Bike Shop directly (via Bike Shop's payment options) OR Velolet can charge the credit card on file for the full amount of the damage and pass onto the Bike Shop.